Customer Testimonials
Neal was great taking care of me today. Super great customer service. He kept me updated constantly on how everything was moving along. The master tech Conner really had his act together. The video that Conner did was excellent. All car dealers should do this.
We bought a quality, pre-owned vehicle from Darin Locks. He made the process easy and enjoyable from start to finish! Darin is trustworthy, respectful, hardworking and personable. Ben in Finance was helpful and personable as well. We highly recommend Darin and BMW of Ann Arbor!
Dusty, Justin, and Carol provided quick action on Thursday in taking my vehicle back into the shop for a repair issue and setting me up in a loaner. You were clearly done for the day and on your way out, but those few extra minutes you spent allowed for my Friday/Saturday trip to proceed without a hitch.
Excellent facility and staff.
Oil change and recall repair
Always a good experience!
Always a great service experience.
Great customer service, extremely knowledgeable, professional. Prompt service and making sure to go beyond the normal requirements. Honesty, professionalism and care under one roof.
Bought a car
I worked with Dean he was informal, professional, and he made sure all my questions and concerns were addressed. Very nice dealership and overall experience excellent!
Great experience! Neil greeted me as I drove in and introduced me to the waiting area, which resembled the first floor of a four-star hotel. It was easy to work while waiting for my car's service, which was completed before the expected time.
Professional, great communication, exceptional service!
Dusty and his team always go above and beyond to provide a positive experience!
Went in for oil change and troubleshooting. Great service and discussion with the service manager. Recommended
Outstanding, personalized service.
Thank you very much for the prompt service and care. BMW of Ann Arbor 10/10 will be back for service for many years to come.
Always great service!
The staff was very courteous, professional and knowledgeable. I had a great experience with Justin, who took good care of my vehicle.
Neal was super helpful in arranging my repair request. He cautioned me that the repair might take longer than I anticipated, or it could be as simple as a system reset. (The system reset solved one issue, and identifying a blown fuse solved the other.). He also noticed I was within the window for a scheduled oil change, and rather than yielding to my procrastination tendencies, we did it. Neal is very proactive, customer oriented and a keeper. I also appreciated the technician’s video explaining the repairs.
From the first engagement via a call to BMW AA with the receptionist (Erin), I enjoyed working their team. They were direct and candid. Recommend them for future purchases. Blerim and Ray were a pleasure.
Service team is excellent, especially Dusty. Although, I was very disappointed that the dealership adds 2% for payment by credit card. My understanding is that this is mandated by “corporate”. BMW is an ultra premium brand using medium brand payment options. I will look at Mercedes in 2 years when I buy another new vehicle.
i brought my car in for a repair and also routine maintenance and the service department was it's usual fantastic self. i have always had really pleasant interactions with the staff. i have worked with sean, dusty and neal over the years. i worked with neal this time. he was conscientious, thorough, and pleasant. he kept me updated on progress and was very clear about charges and timing. plus, i always enjoy our conversations.
the techs did a great job fixing things up - i have no complaints there either.
carol set me up with a loaner and, as ... Read More DealerRater - Jul 27, 2026
Jarrod was amazing ! I had an emergency situation with my tire being flat, on 5:40pm, Jarrod helped me and got my car out the door in 45 min!
Two wins at BMW. Love my car and Alex was the best salesperson!!! Loving my new X3
I have purchased two vehicles from BMW Ann Arbor and could not have been more happy. Mo helped with both and did a great job. Recently, I just sold a car to BMW Ann Arbor and once again it was great service and easy transaction. Berkay helped me tremendously and I highly recommend offering him a chance to purchase your vehicle.
Another positive experience with BMW Ann Arbor. Took my vehicle in for its first oil change. Love receiving the video report as service is being performed. I need to have a follow up service and everything was explained to me in a way that was clear and understood. Timely, efficient, just perfect!
This new location is modern and clean and staff is as friendly as always to take care of your car care as needed
Berkay purchased my BMW X4 and made the process painless and extremely easy. I appreciate his honesty and willing to make me comfortable with the sale. I would highly recommend offering your vehicle for a quote.
Regular maintenance was going to take longer than expected, so one of the staff was able to drive me home. I greatly appreciated that service.
Great service and Blerim was the best salesman I’ve ever had
I wouldn’t take my BMW anywhere else. They’re always professional and give you great service
I had a check engine light repeatedly come in. They got me in right away and found the problem was a simple reprogramming issue. Inland out at no cost other than the gas it took to take my car in. Service tech, Dustin, always treats me very well.
Neal went above and beyond to get work covered by my warranty, and got the work done that day, in under an hour!
Awesome service tech, complete attention to detail, polite and professional
BMW of Ann Arbor employee, Jarrod Griffith, took excellent care of me and my X3 while it was in service for replacement of the Heat Management Module and an open recall. Jarrod kept me informed of what was needed and the progress of the repair. When I texted questions he was very quick to respond. He remembered me and my name when I came into the dealership. For any future service I may need, I’d like to work with Jarrod. Carol Leisure was also a pleasure to work with.
Neal is knowledgeable, professional and straightforward. I never feel like I'm being upsold on repairs and have never left the dealership after a repair and been unsatisfied. When shopping for a new car, I considered another car manufacturer, but stuck with BMW and trusting my service writer and the service techs is a HUGE reason.
It a new facility which I like and Dusty was a very good listener he needs a raise
Awesome sales, marketing and finance experiences for my son and I throughout the entire process. Working with Dean and Ben allowed us to have all questions answered in the most friendly and professional manner while getting the greatest value for the vehicle we chose. I highly recommend BMW of Ann Arbor for not only the phenomenal performance vehicles of BMW, but for any high quality pre-owned vehicle such as the Lexus he chose 🚗 😉👍.
I had a great experience from start to finish. The staff was friendly, professional, and helpful throughout the entire process. Everything went smoothly, and there was no pressure. I appreciate the excellent customer service and would definitely recommend this dealership to others.
Ray Borg is an excellent finance advisor for BMW of Ann Arbor. He has recently assisted us with our new BMW. We highly recommend Ray for assistance with any financial advice at BMW. LeeAnn and Gary Was
Was able to get brake pads, fluid, and spark plugs on my X2 with 90K in a day and she’s driving real smooth now. Thanks Dustin and BMW.
We purchased our second BMW on Thursday. Our first one we had for five years. It is a smooth ride with great mileage. We are definitely hooked. Mo was our salesperson both times. In five years, we will get our third BMW and we will seek out Mo again!
Everyone was great, from the sales person to the gentleman that helped with signing the paperwork. We had a long list of cars we wanted to look at. Most of which were on the lot which made everything super easy. Great people and a beautiful new car (X5). No complaints at all. I highly recommend BMW of Ann Arbor.
I purchased a second BMW simply because of the Ann Arbor BMW service department! Neal is who I typically work with, he is a great communicator, honest, and shoots me straight every time. It’s such a relief to know that I’m being treated with the utmost respect, honesty, fairness, and kindness. I’ve also worked with Dusty, who’s been phenomenal as well! While I wait for services, even the sales woman approached me to ask if I wanted anything to drink and pointed out the beverages and snacks! No pressure, just pure professionalism and kindness. I will ... Read More Google - Jul 9, 2026
I had a great experience with the service department at BMW of Ann Arbor. Neil took the time to explain what was needed, answered all of my questions, and made the entire service visit easy and stress-free. Also would like to mention the great service Dusty gave us. An all around great group of people. I also appreciated the detailed service video of the inspection with recommendations and the care they showed for my vehicle. I would definitely recommend BMW of Ann Arbor to anyone looking for excellent service.
Service department is great! Never pushy with what needs to be done. Dusty is the man!
Fantastic dealership. I was shopping for a CPO vehicle and I couldn’t ask for a better experience than I had with the sales associate Dean Schultz. I was treated like a VIP with none of the pressure of a typical dealership. Dean was very well educated on every feature on the vehicle I was checking out which really added to the value of my test drive. The finance manager Ben Sniezek was also great and both guys continued to treat me just as well when I decided not to make a purchase that day. If you want a fantastic ... Read More Google - Jul 7, 2026
I showed up for my appointment that was made online for a recall for my vehicle but was told those appointments made online do not synch up with the actual dealerships schedule and the we might need to leave our car overnight. I wasn’t happy about that but the service department made it right and got my car fixed and ready in about 2 hours. They made the situation right and were very friendly and kept me up to date on what was happening with the car. I appreciated it.
Dusty and Shawn were wonderful. I had to drop my car off early and it was not a problem. The service center sent a text when the work was complete with a video explaining all the things they had checked. The work was done in a timely manner and staff were friendly and helpful.
Responsive, to questions and no high pressure for decisions. Good products and competent staff to assist.
The service team was absolutely spectacular. The video update was State of the art. The service area was the cleanest place I've ever seen. I would give you six stars if I could. Special thanks to Mark Wade for The amazing service!
Excellent communication and torough explanations of needed repairs
I took my car in for an oil change, and Shawn and Dusty were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. When I picked up my car, they offered me a complimentary car wash and asked if there was anything else they could do for me. The service was quick, and I appreciated receiving a video beforehand explaining the work that was completed.
I took my car in for an oil change, and Shawn and Dusty were incredibly helpful and friendly. They were able to take my car earlier than my scheduled appointment and even offered me a drink while I waited. When I picked up my car, they offered me a complimentary car wash and asked if there was anything else they could do for me. The service was quick, and I appreciated receiving a video beforehand explaining the work that was completed.
Quite good location. But no free wifi or any power outlet in the waiting area..
Excellent service!
I choose to consistently come to this particular location in that the superb, immaculate service I receive is superior to none. The great care and handling of my car, as well as staying informed is ideal. Mark Wade is a top tier Service Director. He is fair, reasonable, and just. Not only did he ensure that I received an equitable price for the service received, but he is also approachable and willing to listen. His integrity can serve as a great enabler for quality service rendered throughout the department. Jarrod Griffith was accommodating and kind throughout the process.
Neal is a top notch professional who assisted me when my car had a drive train issue. He is always knowledgeable, courteous and a great communicator!
Neal was a huge help to me as I was traveling from Cincinnati and needed roadside assistance while in Michigan. He helped replace my damaged tire and get me back on the road right away!
The team at BMW did an absolutely amazing job! Specifically, Dean and Ben, I have been in this industry for years and this is by far the best experience I’ve had. Great job guys keep it up!
I asked Dusty if he would look at my front left tire, and he said "I would love to!" He agreed it needed replacement, but I told him we were planning a trip the following morning. He asked when, I said 10 AM, and within 1 minute we were making an appointment for the next morning at 7:30 AM for a new tire and wheel alignment! I've owned BMWs since 1998 and know good service when I see it, and I knew Dusty would come through again for me. Our to Chicago was worry-free.
Customer service was very good
Neal is the best!
The service department performed a thorough inspection of my vehicle and explained everything clearly.
BMW Ann Arbor always goes above and beyond for me. I’d definitely recommend this dealership.
I bought my car in Rochester Hills, but I prefer the service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any high-pressure upselling. I highly recommend the service department here for anyone looking for reliable, stress-free maintenance. My son also takes his care here for all his service needs.
I’ll let you know once it’s resolved
Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication and nothing but frustration.
