Staff
Management
John Moyer
Sales Manager
Ben Sniezek
F&I Manager
James Farkas
General Manager
Blerim Nici
Client Advisor
William Valentine
Parts Manager
Sales
Alex Upshur
Sales Consultant
Mohamad Beidoun
Sales Consultant
Raymond Borg
Finance Manager
Justin Fagan
Sales Consultant
Darin Locks
Sales Consultant
Service
Dusty Harrison
Service Advisor
Carol Leisure
Service Coordinator
Mark Wade
Service Director
Jarrod Griffith
Service Advisor
Shawn Durham
Service Advisor
Brian Gove
Warranty Admin
Neal Kotlarek
Service Advisor
Parts
Graehm Patrell Fazio
Parts Advisor
David Silvercrest
Parts Advisor
Administration
Dani Sheridan
Receptionist
Other
Justin Fornier
Shop Foreman
Berkay Kirley
Porter
Dusty Harrison
Service Advisor
Jun 04, 2026
I bought my car in Rochester Hills, but I prefer the
I bought my car in Rochester Hills, but I prefer the service dept in Ann Arbor. My service advisor Dusty is always knowledgeable, communicative and transparent about the work my car needed without any high-pressure upselling. I highly recommend the service department here for anyone looking for reliable, stress-free maintenance. My son also takes his care here for all his service needs.
May 27, 2026
Absolutely no communication on the status of my car until
Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication and nothing but frustration.
May 22, 2026
Jarrod in service did a great job with communication and
Jarrod in service did a great job with communication and with providing me with updates.
Apr 27, 2026
Salesman and service staff always quick to respond to
Salesman and service staff always quick to respond to anything needed when I step in the door Service reviews everything needed for that visit
Feb 20, 2026
I read your ads on an old MacBook; only the left side of
I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it. I recommend you give him a raise. also, if John Moyerspots me, he always omes over, shakes my hand and takes the time to chat. I really appreciate that . one more kudos: my last service was minor, but your service depot took the time to search the vehicle for my lost android.
Alex Upshur
Sales Consultant
Nov 03, 2025
I had a great experience working with Alex on the
I had a great experience working with Alex on the purchase of a car. He was very knowledgable and communicative. I returned for a tutorial after taking ownership and he patiently walked me through the various features of the car. It was a very positive experience, leaving me confident that future interactions will be positive as well.
Oct 30, 2020
This is my second lease with the Ann Arbor team. I drive...
This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way!
Sep 17, 2020
I recently had the pleasure of working with Ray on 3...
I recently had the pleasure of working with Ray on 3 separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on after just 5 weeks. He had explained that normally the maintenance plan is not refundable or transferable to my new car. But Ray went to bat for me with BMW of North America and got the plan transferred to the new car so that I didn't lose it. Now that's service by Ray and BMW! I will always go to BMW of A2 for my cars!
Sep 17, 2020
Alex is outstanding, patient and knowledgeable. I have...
Alex is outstanding, patient and knowledgeable. I have been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important to me and provided vehicles that met all of my criteria. And then taught us how to use the advanced functions. Great cars and sales team. Go see Alex!
Sep 12, 2020
This dealership is a wonderful group of true auto...
This dealership is a wonderful group of true auto enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the service advisors. Recently my 2017 330i came off lease and I decided to buy it; they offered far better financing terms than what I could have found on my own or expected. I am stunned to see some of the bad reviews on this DealerRater site; it is not at all in line with their Google and Facebook reviews. I am sure that if you come in with enthusiasm that you will be treated in kind and in a friendly yet professional way.
Mohamad Beidoun
Sales Consultant
Apr 27, 2026
Salesman and service staff always quick to respond to
Salesman and service staff always quick to respond to anything needed when I step in the door Service reviews everything needed for that visit
Feb 16, 2026
We have purchased three BMWs from this dealership and
We have purchased three BMWs from this dealership and have always had wonderful customer service. Mo was a pleasure to work with, as per usual, and we would certainly recommend Mo and the team to friends and family.
Jan 26, 2026
Professionalism in every step of the car buying
Professionalism in every step of the car buying experience. Great new facility backed by a great team.
Jan 05, 2026
Every aspect of the car research, buying, trade-in,
Every aspect of the car research, buying, trade-in, financing, training and post purchase support were fabulous.
Dec 07, 2025
Nice selection and info.
Nice selection and info. Somewhat cramped interior . The sales team Mo was excellent . I heard they’re changing locations in the future, which would be ideal to get a larger interior.
Carol Leisure
Service Coordinator
Feb 20, 2026
I read your ads on an old MacBook; only the left side of
I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it. I recommend you give him a raise. also, if John Moyerspots me, he always omes over, shakes my hand and takes the time to chat. I really appreciate that . one more kudos: my last service was minor, but your service depot took the time to search the vehicle for my lost android.
Feb 09, 2026
Dusty is a very kind and helpful representative to work
Dusty is a very kind and helpful representative to work with. He takes the time to explain the issues with my car and is quick to handle repairs in a timely fashion. The new set-up of the service area is very tight quarters and is set-up in a way that does not facilitate development of relationships with customers.
Nov 29, 2025
They are always in the look out for great customer
They are always in the look out for great customer service and ways to save money while doing excellent work every time .
Nov 03, 2025
Come to Ann Arbor BMW!
Come to Ann Arbor BMW!! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor!
Sep 30, 2025
No hassle negotiations, easy ordering, full service
No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve.
Raymond Borg
Finance Manager
Feb 16, 2026
We have purchased three BMWs from this dealership and
We have purchased three BMWs from this dealership and have always had wonderful customer service. Mo was a pleasure to work with, as per usual, and we would certainly recommend Mo and the team to friends and family.
Jan 26, 2026
Professionalism in every step of the car buying
Professionalism in every step of the car buying experience. Great new facility backed by a great team.
Jan 05, 2026
Every aspect of the car research, buying, trade-in,
Every aspect of the car research, buying, trade-in, financing, training and post purchase support were fabulous.
Dec 07, 2025
Nice selection and info.
Nice selection and info. Somewhat cramped interior . The sales team Mo was excellent . I heard they’re changing locations in the future, which would be ideal to get a larger interior.
Dec 02, 2025
Everything worked out great.
Everything worked out great. Can't wait to see the new home when you move in.
Justin Fagan
Sales Consultant
May 18, 2026
I worked with Justin and he was very courteous,
I worked with Justin and he was very courteous, knowledgeable, and had really good follow up over several days after my visit. I will definitely be recommending to others that are in the market for a BMW and come back again in the future!
Mar 05, 2026
Justin is a great example of how a salesperson should be.
Justin is a great example of how a salesperson should be. It was an all around great experience from arriving to the final touches in the business office. Thank you for the wonderful hospitality that you provided.
Oct 16, 2023
Do not buy a car from this dealership.
Do not buy a car from this dealership. My husband and I bought a car with a "clean inspection" and within 2 months we had to put over $1,500 into it from repairs their "inspection" missed. Once confronted they made even more repairs included fixing brakes that they had supposedly just replaced but refused to reimburse the $1,500 worth of repair that had to be made. An outside mechanic that fixed the car told us that there was no way the car should have passed inspection. Everyone was very dismissive towards us and kept saying "they can't see into the future" even though the parts were so rusty that they snapped backing out of a parking spot. Save yourself and go to a different dealership. They are not to be trusted.
May 12, 2022
Excellent customer service, gorgeous vehicle tranaction
Excellent customer service, gorgeous vehicle tranaction was very appreciative knowledgeable test drive was a great experience
Mar 28, 2022
Don't go here!
Don't go here! They damage your vehicle and don't want to correct it. The service manager nor Dusty return calls. They (Justin) cancel your appointments twice and don't care about their customer trying to get service to correct the problem nor to follow up on a previous service matter!!!!
Mark Wade
Service Director
Sep 30, 2025
No hassle negotiations, easy ordering, full service
No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve.
Aug 26, 2024
When it comes to service this is not the place you want.
When it comes to service this is not the place you want. The lack of courtesy, decency, and plain common integrity just doesn't exist here. The old saying is fool me once, shame on you, fool me twice, well it's my fault for trusting and giving others the benefit of the doubt. This company sold me a "Company used car, with low very low miles >15k. I requested new tires before driving off, they gave me a set of 4 faulty defective tires. Needless to say, 8k miles later, I had another tire shop review a completely flat tire on my run flats, and was told they were all nearly defective. I told the salesman, Justin, who suggested to have my car towed there, but only to then be told, that the tire shop caused all of the defects and that none of it was their responsibility. The only solution was that I can buy 4 more new tires or just 1 as the other tires are visibly damaged. Wow, what great service to tell someone who just purchased, a 50k car from your dealership! I would say this company, these service guys, and in general does not know the meaning of true customer servicing. They only care when you're buying from them, not after you have purchased. Don't go here for service, and especially to purchase because when you really need their help, they will leave you hanging every time. According to Dusty, he discussed this issue with his manager as well. That should say a whole lot in itself.
May 22, 2023
BUYER BEWARE.
BUYER BEWARE. Do not buy from this dealer if you want service after the sale. You try to schedule a service appt and nobody answers the phone in service (or even “the operator”). You go to service appt and advisors sit behind windowed offices and ignore you standing there for 15min. But the biggest is their unethical practices. I’m a repeat BMW owner and they’ve told me I need new rear inner break pads within 20K miles twice now and REFUSED to look at my past BMW break replacement records to prove this is NOT normal for me (my driving). First set they said “soft break pads” caused premature wear. Now it’s my “driving style.” Never looking to see WHY this is happening to a car under full warranty. They treated me (a woman) like I was an idiot. I left in tears (never let them see you cry) and the service mgr couldn’t be bothered to leave his office when I demanded the corporate number (which he gave to my advisor without questioning if there was a problem with a customer requesting it). GO TO ERHART IN FARMINGTON (they’re looking into fixing this issue of possible calipers sticking). Or go to BMW OF TOLEDO (best car prices), or BMW of OKEMOS. They’ll come get your car and leave a loaner for service. JUST DO NOT GO TO BMW OF A2. THEY ARE CROOKS.
Dec 14, 2022
I wish there was a negative number for me to assign to
I wish there was a negative number for me to assign to him. My 2022 BMW was towed to this dealership. We called them many times, BMW of America contacted Mark Wade via email. I was copied on the email. He never responded to tell me what is wrong with my car or when it will be ready. We are the ones who had to call many times for one of them to call us back and of course it was never Mark. I talked to one of the emplyees there and I was told, Mark will call me back with some answers, of course he didn't. I have never had such a bad experice with a Service Department . Try your best to avoid them. I know I will.
Aug 17, 2022
BMW Ann Arbor service has repeatedly treated me without
BMW Ann Arbor service has repeatedly treated me without respect. I was expecting much higher level of professionalism from a BMW dealer. I would never consider purchasing a car from this location because of the service I have received. I will take my future service and sales business to another dealership. Here are the details of my experiences at BMW A2: a. They started by asking me if this was my first luxury vehicle when I took it for service. I am not sure why this was relevant, but it was insulting. This speaks volumes about their leadership. PS, no it wasn’t. I can say that I received 5 Star service from the Porsche dealership in Ann Arbor every time. b. They didn’t check for recalls when I took my car in for scheduled service. I was told all was well and I was good to go when they finished. I found out (by accident) after the fact, that there indeed was a SAFETY recall for my car, and they did NOT take care of. When I asked why it wasn’t done, I was told that it was my fault for staying during my very long service (even though I had an appointment) and that caused them not to even check for recalls. I was also told it wasn’t a very important one, just a computer recall. Did I mention that BMW called it a SAFTEY recall. UPDATE: I was eventually apologized to and told that it was not my fault that they should have done it. Yes, I already knew that. c. During the same service visit, they removed my license plate cover, my “Personal Property” from my car and threw it away. Then they put one of theirs on my car WITHOUT asking my permission. I really liked mine and would not have approved it. I didn’t notice it for a few days. Since my plate cover was gone, they did replace it with one from their showroom. I did also get an apology for this as well. This was not a liberty that should have been taken. The service and parts manager were email copied on all of the details in the above 3 experiences by email, no manager ever reached out to me. The parts manager was copied on it because the service manager was out. The service manager returned the following week. But I never heard from him or any manager at BMW. d. My most current visit (and my last) was for a bulge on my tire wall. When I took the car in, I was told that they needed to order one, and that they even talked to someone that said, “yes the had one” and it would be there in 3-5 days. When I left that day, he said that he hadn’t ordered it yet, but would order it as soon as I left. When I called 5 days later, I was told that the person that was taking care of it has been off all week and no one else was handling it. I was also told “yes the tire was there” and I could bring it in. Half an hour later I received a text that they didn’t have the tire and now there is a “nationwide shortage” so they can’t find one. Even though, a week ago they could get one. By the end of the day, the national shortage was over, because they could again get me a tire. But now there another delay because they need to come the next day to take a picture of my tire because the tire dealer won’t release the tire or provide shipping information. I had to call to find out if the tire was in. I was told yes, but I would need to wait for same person that was off all week to schedule a time for me to come in. After hours of waiting to be contacted, I called the scheduler, she was very helpful and got me scheduled right away. My service manager never called or texted me after the day 2 weeks prior and with repeated requests to talk with him.
John Moyer
Sales Manager
Feb 20, 2026
I read your ads on an old MacBook; only the left side of
I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it. I recommend you give him a raise. also, if John Moyerspots me, he always omes over, shakes my hand and takes the time to chat. I really appreciate that . one more kudos: my last service was minor, but your service depot took the time to search the vehicle for my lost android.
Dec 02, 2025
Everything worked out great.
Everything worked out great. Can't wait to see the new home when you move in.
Nov 03, 2025
Come to Ann Arbor BMW!
Come to Ann Arbor BMW!! Customer service, technicians and the overall environment is superb! Thanks BMW of Ann Arbor!
Oct 07, 2025
Love the professionalism, quality service, competitive
Love the professionalism, quality service, competitive pricing, quick service turnaround. Have enjoyed interacting with all service members!
Sep 30, 2025
No hassle negotiations, easy ordering, full service
No hassle negotiations, easy ordering, full service leases. Most routine service is seamless. Occasionally difficult and delayed to obtain parts. Service communications need to improve.
Darin Locks
Sales Consultant
May 21, 2026
Great service.
Great service. Great salesman. Great loan officer. Absolutely excellent process. Easy, simple, stress less. Would recommend.
Feb 20, 2026
I read your ads on an old MacBook; only the left side of
I read your ads on an old MacBook; only the left side of theses is visible in full screen mode. I wish you'd fix this. otherwise, my salesman is Darin, who's much more. no matter what my issue, he solves it. I recommend you give him a raise. also, if John Moyerspots me, he always omes over, shakes my hand and takes the time to chat. I really appreciate that . one more kudos: my last service was minor, but your service depot took the time to search the vehicle for my lost android.
Oct 08, 2025
The service team was very responsive and helpful with all
The service team was very responsive and helpful with all my needs this time. Only reason they didn’t get 5 stars is because my visit before was horrible. So 1 good service doesn’t erase everything. I expect good service every time. That doesn’t mean perfect and bend over back service. Service that is quick and they do their job.
Feb 06, 2023
Tried to purchase almost 100K car, but the experience was
Tried to purchase almost 100K car, but the experience was no where close to pleasant. So in the end did not go through with the purchase.
Nov 01, 2022
Darin is without question one of the best in his
Darin is without question one of the best in his profession that I have dealt with. I purchased my first BMW with him and his knowledge and ability to get to know his client are unparalleled. He allows the vehicles to sell themselves and does not push or try to overtly close the deal. He’s someone that I want to deal with for future purchases.
Jarrod Griffith
Service Advisor
May 22, 2026
Jarrod in service did a great job with communication and
Jarrod in service did a great job with communication and with providing me with updates.
May 13, 2026
I brought my car in for annual service.
I brought my car in for annual service. Fortunately there was nothing major that needed attention, but the appointment was handled quickly and efficiently.
Shawn Durham
Service Advisor
May 27, 2026
Absolutely no communication on the status of my car until
Absolutely no communication on the status of my car until I called 3 times at 2:45 PM from Dusty. When I did reach him he was beyond xxxxxx at me for my repeated calling. No loaners, minimum communication and nothing but frustration.
Ben Sniezek
F&I Manager
May 21, 2026
Great service.
Great service. Great salesman. Great loan officer. Absolutely excellent process. Easy, simple, stress less. Would recommend.
Brian Gove
Warranty Admin
